Frequently Asked Questions
Everything you need to know about your Aglaea Jewellery experience.
What materials are used in Aglaea Jewellery?
We use high-quality materials including 18k gold plating over sterling silver (vermeil), surgical-grade stainless steel, and ethically sourced gemstones to ensure longevity and shine.
How should I care for my jewellery?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewellery in the provided Aglaea pouch in a cool, dry place when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer a warranty on your pieces?
Yes, every Aglaea piece comes with a 12-month warranty covering any manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.